Return, Reship, and Refund Policy for Kaipakkuvam

Thank you for choosing Kaipakkuvam. We are committed to ensuring your satisfaction with our products and services. Please read our Return, Reship, and Refund Policy carefully to understand your rights and responsibilities.

Return Policy:

1. Eligibility for Returns:

   • Returns are accepted within 2 days from the date of delivery.
   • Products must be unused, in their original packaging, and in the same condition as received.

2. Return Process:

   • Contact our customer service team at support@kaipakkuvam.com to initiate the return process.
   • Provide your order number, a brief reason for the return, and clear images of the product (if damaged or defective).

3. Return Shipping:

   • Customers are responsible for return shipping costs.
   • We recommend using a reliable shipping service with tracking to ensure the safe return of the product.

4. Inspection and Approval:

   • Upon receiving the returned product, we will inspect it for eligibility.
   • Approved returns will be processed for a refund or store credit within 7 business days.

Reshipment Policy:

1. Eligibility for Reshipment:

   • Reshipments are offered in the case of damaged or defective products.
   • Notify us within 2 days from the date of delivery for reshipment requests.

2. Reshipment Process:

   • Contact our customer service team with your order number and clear images of the damaged or defective product.
   • We will initiate the reshipment process and provide you with the relevant details.

3. Reshipment Timeframe:

   • Reshipments will be dispatched within 3 business days from the approval date.

Refund Policy:

1. Eligibility for Refund:

   • Refunds are processed in the following cases:

     • If product delivered in damaged condition or spoiled condition.
     • Unresolved issues with reshipped products.

2. Refund Process:

   • Refunds will be processed through the original payment method.
   • Please allow up to 7 business days for the refund to reflect in your account.

3. Non-Refundable Items:

   • Shipping costs are non-refundable.
   • Customized or personalized products are non-refundable unless they are damaged or defective.

General Notes:

• All communications regarding returns, reshipments, or refunds should be directed to support@kaipakkuvam.com.
• Kaipakkuvam reserves the right to amend this policy at any time. Customers will be notified of any changes.

Thank you for choosing Kaipakkuvam Products. We appreciate your trust and strive to provide you with the best products and services.